Ancillary Staff (47082)

Under general supervision of the Ambulatory Care Nurse Manager, the Nursing Ancillary Staff provides assistance to both medical and nursing clinical staff. Performs duties necessary to facilitate patient flow as prescribed and directed by the Ambulatory Care Nurse Manager. Uphold the principles of Winslow Indian Health Care Center, Inc. (“WIHCC”) Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Greets each patient upon arrival with the continuous use of AIDET tools (Acknowledge, Introduce, Duration, Explain, and Thank).
• Acts as patient escort to and from clinics in the effort to support a safe and private patient care area; utilizes wheelchairs and/or gurneys as needed.
• Demonstrates keen observation of patients in the waiting area and reports immediately, any patient(s) having difficulty.
• Assists in routing patients with acute illnesses to proper location in clinics, and with proper personal protective equipment.
• Supports organization mission, vision and strategy.
• Maintains infection control policies and appearance of lobby and waiting areas.
• Helps to determine destination and assists in facilitating patient flow; ensures that visitors sign-in according to established policies and procedures.
• Notifies appropriate person according to policies and procedures.
• Provides light office support as needed/requested.
• Serves as interpreter for Navajo-speaking patients when asked.
• Makes positive contribution to office/group organization and patient/staff rapport. Acts in a professional manner.
• Assists clinical personnel in achieving defined goals.
• Appropriately uses WIHCC computers and necessity of personal cell phone.
• Answer telephones, route calls to appropriate staff, takes accurate phone messages, and relays messages to staff.
• Reports customer concerns and immediate needs to the charge nurse or clinical nursing staff.
• Maintains a customer service directory of hospital services and organizations, transportation services, community services.
• Requires completion of tasks or duties assigned by a supervisor.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.