ANDROID DEVELOPER
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Summary
Senior Technical Lead (Android-focused) handling support, development and maintenance projects: managing tickets and SLAs, performing root cause analysis, acting as escalation point for complex issues, and mentoring team members. Core skill is Android (proficiency 4), with iOS and NodeJS as nice-to-haves; based in Boston (or East coast) with a Pan India option.
Job Description: Senior Technical Lead
Experience: 8 to 12 years
Location: Pan India or any constraint US Boston (Or any East coast region)
Project Type: Support Dev Maintenance / Testing
Shift Involved: If yes please share timing. No
Customer Interview: Yes / No No
Salary Range:
Skills Required:
- Android: Yes, Proficiency Level: 4
- iOS: Yes, Proficiency Level: 3
- NodeJS: Yes, Proficiency Level: 3
Responsibilities:
- Monitor and track tickets or change requests and manage SLAs.
- Work towards continuous improvement, perform root cause analysis, and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
- Develop and guide the team members in enhancing their technical capabilities and increasing productivity.
Nice to Have:
- Experience in iOS and NodeJS