Animal Adoptions Advisor

The Animal Adoption Advisor provides cross-functional support across the Companion Animal Shelter (CAS) including Animal Care, Adoptions, and Client Services, This position ensures consistent, high-quality animal care and customer service, and assisting with the daily operations of multiple teams. The Animal Adoption Advisor helps maintain smooth shelter operations, supports volunteers, and promotes PAWS’ mission of helping cats, dogs, and people through compassionate and professional service.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Adoptions and Customer Service

• Provide accurate information and courteous service to the public in person, via phone, and by email about adoptable animals and shelter operations.
• Conduct adoption counseling and process adoptions in accordance with written policies and procedures.
• Support positive adopter experiences through educational conversations about animal behavior, care, and post-adoption resources.
• Handle and process payments and paperwork related to adoptions, licenses, and donations.
• Facilitate safe, positive interactions between prospective adopters, their current pets, and shelter animals.
• Act as an ambassador for PAWS by promoting donation opportunities during visitor interactions and adoption counseling
• Drive retail sales by proactively recommending appropriate items to new adopters and the public and assist with inventory management

Client Services and Public Interaction

• Serve as the first point of contact for visitors and callers, providing information and referrals regarding lost/found animals, rehoming, or surrender services.
• Support the lost and found program by matching lost reports with animals in care and assisting clients through return-to-owner processes.
• Assist with scheduling and intake for owned or stray animals and provide general information about PAWS programs and community resources.

Animal Care and Welfare

• Provide daily care, feeding, enrichment, and observation of animals in accordance with written procedures.
• Clean and disinfect kennels, cages, and care areas to maintain a safe, sanitary, and low-stress environment.
• Assist with animal intake, including performing physical and behavioral observations, recording information, and assigning appropriate housing.

Volunteer Support

• Support volunteers and interns during daily operations, ensuring safe handling practices and adherence to protocols.

General Shelter Operations

• Maintain accurate and timely data entry for animal records and related documentation in PetPoint or other systems.
• Help ensure shelter areas, lobbies, and customer spaces are clean, organized, and welcoming.
• Provide flexible coverage across departments as assigned to ensure smooth operations.