Animal Pharmacy Customer Service Call Center Agent
Description
At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.
Must be within a commutable distance of Manhattan, Kansas
Great Care, Delivered™ is not just a promise; it’s a commitment we make to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!
Are you excited to kickstart or continue your Customer Service career in a vibrant hybrid call center environment while making a real difference for animals? Perhaps you’re a vet tech seeking better pay and great advancement opportunities while continuing to help our furry friends?
Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!
Our Customer Care Specialists can start at an impressive $18.00 an hour, plus bonuses and incentives! The rate is determined by experience.
Wedgewood Pharmacy is the place for you! Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Our Customer Care Specialists currently start at $18 an hour (starting rate is based on experience).
When will you work?
- New-hire education consists of one week of paid in-classroom training at our Manhattan. KS location; Monday–Friday, 8:30 AM–5 PM CST. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations. Weeks 2-4: M–F, 8:30 AM–5 PM CST, fully onsite. Month 2: M–F, 11:30 AM – 8 PM CST, fully onsite.
- Upon successful completion of new-hire training, initial work schedules will be Monday - Friday, 11:30 AM – 8PM CST until the next shift bid, where this may change. All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance. This affords every agent the ability to regularly compete and be awarded a more desirable schedule.
- The position operates on a hybrid schedule after the 2-month training period, working on-site in the office (5) days per week. After the 2-month training period, established agents may begin a hybrid schedule. Eligible employees may work from home two (2) days per week on a rotating basis (i.e., two WFH days one week, in office all days the following week, and so on).
What you’ll do:
- Deliver exceptional customer service.
- Efficiently navigate patient and prescriber profiles across multiple systems.
- Enter prescriptions in our systems.
- Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.
- Work independently and collaborate with team members!
- Engage with team members across pharmacy and fulfillment facilities.
- Answer high-volume calls - over 70 per day.
- Ability to work uninterrupted, with 90% of your day assisting customers.
Who you are:
- Experienced in data entry and multitasking
- Experienced in handling high-volume inbound calls - 70 or more a day
- Previous call center experience or high-volume call environment.
- Demonstrates strong attention to detail and a commitment to following procedures.
- An effective and persuasive communicator
- Professional computer experience (Office, Internet, etc.)
- Strong math skills
- A high school graduate or equivalent required
- Live within a commutable distance to Manhattan, Kansas
- Able to obtain a Kansas Pharmacy Tech License (We will train you)
Preferred Experience:
- Experience with Customer Service positions in the past
- Prior contact center experience
- Previous Pharmacy Tech or Vet Tech experience
- Professional experience using Microsoft Office, Outlook, Word, & Excel
What’s in it for you:
- A comprehensive benefits package that includes health, dental, and flexible spending accounts
- Competitive base salary with uncapped commission structure
- 401(k) retirement plan with a generous company contribution to help you save for the future
- Company-paid life and disability insurance
- Access to voluntary insurance options
- A generous paid time off program that increases every year
- Tuition reimbursement
- Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
#hp
Why We Do What We Do
At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.
Our Commitment to Inclusion
Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.
As published by greenhouse · 31 questions · 3 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (5)
- Preferred First Name optional
- Address 1 optional
- Address 2 optional
- City optional
- Zip Code optional
Pick from a list (23)
- State optional
- Pay Expectations Aligned
- Will you now or in the future require sponsorship for employment work authorization?
- Currently, or in the future, does your authorization to work in the United States involve Curricular Practical Training (CPT) or Optional Practical Training (OPT)?
- Are you at least 18 years old or older?
- Are you a high school graduate, or have you earned a GED?
- I acknowledge that Wedgewood participates in E-Verify meaning Wedgewood will provide the federal government with my Form I-9 Emloyment Eligibility Verification to confirm that I am authorized to work in the United States. E-Verify is completed for all hires after offer acceptance. For more information, please visit the e-verify.gov website for an overview of the process.
- Have you ever had a professional license denied, revoked, suspended, or otherwise restricted, conditioned, or limited or have you surrendered a professional license, been fined, placed on probation, reprimanded, disciplined, or entered into a settlement with a licensing authority in connection with a professional license you have held in any jurisdiction, or is any such action pending?
- Have you at any time had an application for registration with the Drug Enforcement Agency (DEA) denied, had a DEA registration revoked, or surrendered a DEA registration for cause?
- Are you able, at the time of employment, to submit verification of your legal right to work in the United States?
- Have you previously interviewed or worked for Wedgewood Pharmacy or any of its affiliates?
- Are you able to work your 8-hour shift uninterrupted, excluding breaks and lunch?
- After training, are you able to work the following shift: M-F 11:30 AM - 8:00 PM, and one Saturday 9:00 AM - 5:00 PM per month and 1 additional Saturday per quarter?
- Are you willing to be on the phone 90% of your day?
- Do you have a home office or place in your home where you can work privately and uninterrupted?
- By selecting YES I consent to receiving recruiting SMS messages from Wedgewood Pharmacy at the phone number provided above.
- Do you live within a commutable distance of Manhattan, Kansas?
- Are you able to attend 2 months of onsite training at our Manhattan, Kansas location?
- Do you have any time off or vacation planned in the first 60 days of employment?
- How many words can you type in a minute?
- After training, are you willing to come into the Manhattan, Kansas office as required for training or meetings?
- How many phone calls do you have experience managing on a daily basis? optional
- Do you agree to be on camera for all remote meetings? optional
Written answers (3)
- Please tell us why you consider yourself a suitable candidate for this position. You should include examples of proven skills and relevant talents you would bring to this position. Also, include your motivation for seeking this position.
- List any additional information you feel may be helpful to us in considering your application (e.g. professional trade, civic activities, and/or offices held).
- Which software programs are you proficent?