Animal Welfare Supervisor

• Interview, hire, train, schedule, supervise, coach, evaluate, and assist all direct reports daily to ensure the proper daily care and feeding of all animals are completed according to NHS standard operating procedures. Regularly evaluate and give feedback to direct reports to improve the quality of work and productivity. Cover shifts for Animal Welfare Specialists as needed.
• Interview, select, schedule, and oversee interns within the Animal Welfare department. Monitor their progress and provide ongoing guidance to ensure departmental expectations and standard operating procedures are followed.
• Provide guidance and instruction to volunteers within the Animal Welfare department to ensure adherence to standard operating procedures and department expectations.
• Perform daily change over list and determine the current status of all shelter animals. Ensure animals are moving through the system as quickly as possible.
• Perform daily population rounds with members of medical and behavior team.
• Maintain a high level of service in the Animal Welfare area by leading by example and coaching staff. Learn and use proper care, cleaning, and feeding procedures.
• Maintain departmental standard operating procedures and update as needed.
• Monitor daily housing capacity and help coordinate best use of kennel space resources to ensure adequate space for all incoming animals.
• Perform humane euthanasia and cremation of animals.
• Properly prepare and submit animals for rabies testing.
• Maintain inventory and order supplies, food, and equipment used in kenneling and feeding of animals following proper procedures.
• Ensure that facilities and equipment are maintained in a safe, clean, and serviceable condition and that staff are trained in the proper and safe use of all equipment, as needed in the performance of their job duties.
• Learn and use proper handling techniques for shelter animals and make certain that all animals are handled, housed, and socialized humanely and safely.
• Ensure that medical or behavioral conditions are identified and reported to the appropriate staff.
• Promote teamwork, communication, and cooperation between all direct reports and all other departments, including volunteers.
• Perform duties in a manner that encourages attainment of goals, contributions, and business for NHS and its programs.
• Maintain the confidentiality of all information.
• Perform other duties and assist the Director, Animal Welfare, as assigned.

Position Qualifications: Education, Experience, Certification, and Knowledge/Skills/Abilities

• Associates of Arts degree; Bachelor of Arts degree preferred. Qualifying work experience will be considered as an alternative on the basis that one year of experience may be substituted for one year of education.
• Two years prior supervisory experience including hiring and delivering disciplinary actions.
• Work with, evaluate, coach, and supervise a variety of staff and volunteers in an effective and respectful manner while holding individuals accountable for their results.
• Knowledge of shelter maintenance techniques and accepted sanitary practices. Knowledge of various breeds and their characteristics, and familiarity with symptoms of diseases common to dogs and cats.
• Computer proficient with Word and Excel; ability to learn new programs required.
• Maintain confidential information.
• Effective written and verbal communications skills.
• Must have a commitment to treat people and animals with respect; contribute to effective teamwork; promote intra- and -inter departmental cooperation and foster public relations beneficial to NHS.
• Demonstrates maturity, good judgment and professionalism. Good analytical skills and ability to identify issues/opportunities. Accomplishes problem-solving within existing resources; does not rely on additional dollars to resolve problems.
• Be comfortable and skilled in working with a culturally diverse staff, volunteers, and community.
• Affection for animals, concern for their welfare and a willingness to accommodate animals in the workplace.
• Must be able to work cordially, safely, and efficiently in fast-paced, stressful conditions.
• Must exhibit the organization core values of compassion for all animals, respect and dignity for all, and strive for excellence and teamwork.
• Ability to work independently and part of a team.
• Must have valid driver's license with acceptable driving record and be able to provide proof of vehicle insurance.

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions within the work environment.

• Minimum of 40 hours per week. Weekend/ evening hours required
• Must be available to work special events
• Must be able to be reached after hours and on call work hours are required
• The noise level in the office environment is usually quiet, though barking or whining of animals may be escalated at certain times in certain areas of the building
• High exposure to animals whose reactions to the shelter environment cannot be predicted
• Temperatures in the shelter environment are varied, though usually moderate, and dependent on the season
• Potential exposure to zoonotic diseases and hazardous chemicals
• Ability to work around animals without severe allergic reactions
• As work may need to be done outside of the shelter, the employee may encounter environmental issues outside of our control such as fallen tree limbs, rainstorms or snow/ice. When this occurs the employee must report the issues immediately to their direct supervisor who will work to resolution.
• Use of all extremities
• Ability to lift a minimum of 50 pounds
• Good vision for detailed work
• Good coordination