APAC Field Service Engineer - Automation
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APC Field Service Engineer - Automation
Ranpak is a leading manufacturer of sustainable paper packaging and automation solutions for the efficient and effective cushioning and protection of products during shipment. Founded in 1972, Ranpak is a multinational organization, is publicly traded on the NYSE and has over 800 employees worldwide.
With business growing strongly across the globe, a fantastic opportunity is now available to join our Asia Pacific Team as APC Field Service Engineer, Automaton based in Japan.
Overview of Position:
- Responsible for installation, commissioning, service and maintenance of equipment and solutions within Ranpak portfolio.
- Manage service hotline, investigate complaints, determine repair requirements until total corrective action is taken.
- Set-up, manage inventory, tools, test equipment, technical documentation and other assigned equipment.
- Support project managers, monitor project progress and ensure all works are completed within the time frame.
Duties and Responsibilities
- Install, commission, maintain and/or repair Ranpak equipment according to the given service work order and in line with the applicable service levels while maximizing machine uptime and customer’s satisfaction.
- Collaborate with Ranpak global factories to provide technical support, application support and trainings to customers and/or Ranpak existing and new Partners.
- Work closely with the internal teams to decide course next/different steps.
- Establish, maintain excellent customer rapport during execution of Ranpak services.
- Fully accountable for completing the work according to the service work order.
- Maintains proper record of support and service work conducted.
- Provide prompt, reliable and clear communication to stakeholders.
- Responsible for writing complete, detailed and meaningful field service reports.
- Accountable for handling in timely field service reports (usually last day of work on site).
- Provide prompt, reliable and clear communication to stakeholders
- Involved in projects by providing technical expertise and creative problem solving.
- Guide and coordinate with Project Engineers on site.
- Presentable in proper and cleaned Ranpak outfit, professional towards customer.
- Responsible for maintaining the tools and other equipment in a good condition.
- Responsible for a clean and tidy machine/working place when leaving the customer’s location
- Be available for after-hour, weekend, and Holiday service work, sometimes on short notice.
- Any other duties as assigned.
Candidate Profile and experience
- Diploma/Degree in Mechanical/Mechatronics/Electronic Engineering.
- Familiarity with servo drive systems. Knowledge of BECKHOFF servo drives will be an advantage.
- Min. five years related experience in packaging and processing machinery or equipment preferred.
- Sound technical knowledge in practical fault-finding on equipment, excellent pragmatic and problem-solving skills preferred.
- Knowledge and experience with technical drawings like blueprints, schematics, Auto-cad, and with PLCs.
- Ability to work with people at all levels and from different cultures and backgrounds.
- Excellent communicator who is independent, resourceful and analytical.
- Good verbal & written communication skills in English and Japanese (additional language of Korean and Chinese are a plus).
- Preferably to be residing in Tokyo or Yokohama, Japan.
- Customer focused, positive work attitude and self-motivated.
- Enthusiastic team player who also work effectively on his/her own accord.
- Good work ethics and good results orientation.
- Well-organized, well-mannered, self-controlled and coachable.
- Adaptable to process, policy, and other changes as part of a dynamic environment.
- Able to work in a fast-paced environment.
- Flexible with working times, due to job nature.
- Heavy travelling within APAC.
- Above average use of computer applications like MS Office.
Note: Only shortlisted candidates will be contacted. Chosen candidates will be required to complete PI Assessments prior to interview.