APAC Regional Head of Customer Success & Escalations

Cubic Group is seeking a seasoned Regional Head of Customer Success to lead Global Services in the defined region. You will own customer outcomes across four Lines of Service, ensuring governance, escalation management, and continuous improvement. You will coordinate SDMs, Technical Account Managers, and other functional roles to drive regional success. The role reports to the Senior Director, Customer Success and requires strong ITIL practice, cross-functional influence, and a track record of …