Apartment Host

What you’ll do…

• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
• You’re our gatekeeper for our meeting room logistics. You know who’s who and what’s what.
• Maintain the meeting room area, ensuring all rooms are set up correctly and kept tidy at all time.
• You keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, ensuring billing and checking in and out for events are smooth.
• You make sure the food and beverage in the space is top notch at all times, and our guests have everything they need.
• You work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they leave, and beyond.
• And yes, there’s a little admin... Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!
• Tech? No issue. You know your HDMI from your USB and your Mac from a PC. Or, if you’re a technophobe (like some of us!) you’re willing to sink your teeth in and learn the ropes. It is the 21st century after all…

What we’re looking for..

• Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get it done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way
• You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in
• Nothing is an issue for you - you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
• You pay attention to the details and care about creating great work.

What’s in it for you…

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.