Apartment Supervisor - Event Operations

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Be the operational lead during your shift, making sure events run smoothly from set-up through to pack-down and that every guest has a brilliant experience.
• Support the Events Operations Manager in delivering the events programme, bringing plans to life and ensuring everything is ready for each event.
• Lead by example on the floor, working alongside the team and jumping in wherever needed to keep service running seamlessly.
• Support, coach and guide the Apartment Hosts and events team throughout the shift, helping them build confidence, maintain our standards and deliver top Hox experiences.
• Be the go-to person for day-to-day operational questions, resolving issues quickly and escalating anything that needs additional support.
• Work closely with the Sales, Meetings & Events and hotel teams to ensure a smooth handover and seamless guest journey from enquiry through to departure.
• Make sure the Apartment and event spaces are always event-ready, from room set-ups and presentation to equipment, cleanliness and atmosphere.
• Ensure food and beverage service is delivered to a consistently high standard, working closely with the kitchen and wider hotel teams.
• Look for ways to improve how we operate day-to-day, sharing ideas and feedback with the Events Operations Manager to continually enhance the guest experience.
• Complete day-to-day administrative tasks such as recording feedback, supporting stock control, cash-ups and handling basic event administration where needed.
• Help maintain a safe, secure and compliant environment by following all health & safety procedures and supporting the wider team to do the same.
• Work collaboratively with every department across the hotel to create memorable experiences for our guests.

What we’re looking for..

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You're a natural people person who enjoys being at the heart of the action and creating memorable experiences for our guests.
• You love being on the floor, leading by example and aren't afraid to roll your sleeves up to help wherever it's needed.
• You enjoy supporting and coaching others, helping your team feel confident, motivated and set up for success every shift.
• You stay calm under pressure, can think on your feet and know how to keep things running smoothly, even when plans change.
• You genuinely care about the little details because you know they're often the things guests remember most.
• You're organised, proactive and can juggle multiple priorities without losing sight of the guest experience.
• You build great relationships with your teammates and colleagues across the hotel because you know brilliant events are a team effort.
• Hospitality isn't just what you do, it's who you are. You take pride in creating welcoming, memorable experiences for everyone who walks through the door.
• You're curious, open to new ideas and always looking for ways to make things work even bette