APEX Assistant Manager

JOB DESCRIPTION

Position Title: APEX Assistant Manager Department: APEX

Salary Range: $21.00-$24.00 Reports to: APEX Manager

Employment Status: Full-time FLSA Status: Non-exempt

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POSITION SUMMARY

The incumbent is generally responsible for maximizing the efficiency, productivity, and revenue of the APEX related operations through competent delegation and oversight of subordinate staff. The incumbent is responsible for maintaining high standards of customer service, efficient workflow, and effective team collaboration within the department. To provide services requested by customers and transferring the information to the employees.

ESSENTIAL FUNCTIONS & DUTIES (at least 5 functions)

• Ensure the utmost levels of customer satisfaction at all times;
• Maintain accurate records of slip assignments, vacancies, and waiting list;
• Oversees clerical and support services, ensuring tasks are completed in a timely and effective manner;
• Address billing inquiries and discrepancies promptly and professionally;
• Assignment of work orders to capable staff;
• Review of work standards to ensure quality control;
• Organization of staff, equipment, and inventory to ensure accountability;
• Assists clerical and support staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required;
• Maintain accurate records and documentation related to slips, service schedules, billing, customer inquiries;
• Completion of performance appraisals of subordinate staff including personnel action such as disciplinary action;
• Identify areas for process improvement within the department and suggest strategies to enhance efficiency, customer satisfaction, and revenue generation;
• Possess the ability to react productively to other duties as reasonably assigned.