App Support Associate/ Analyst, Front Office (Leading iBank, up to 50K)

Salary: $35,000 – $50,000 per month

Key Areas of Responsibilities

• Responsible for providing first line application production support for Algo team and Front office business.

• Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.

• Laisse with vendor and in-house development team to implement IT solution

• Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.

• Involved on enhancements for in-house developed programs like SQL query or update.

• Assist in user acceptance test and execute system deployments.

• Manage system upgrade or new projects for applications handled by the team, according to change management and company policy

• Perform rotated health check and maintain the system stability and availability for local and global markets.

• Provide remote support in case of emergency/incidents

Requirements

• Degree holder in Computer Science or related discipline(s).

• 3-8 years experience in application support on trading systems (e.g. Sharp Point, TTL) is an advantage

• Working experience in investment bank, brokerage or system vendor is an added advantage.

• Sound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable.

• Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable.

• Exposure to other technical skills and application infrastructure e.g. FIX, Windows schedule, application monitoring or reporting is preferable.

• Knowledge in SQL, scripting and DB2 will be advantage.

• Experience in using bug or issue tracking systems is added advantage.

• Good analytical and presentation skills.

• Good command of written and spoken English and Chinese, fluency in Mandarin is an advantage

• Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed.