Applcation Production support

Key Responsibilities

• Provide 24x7 production and IT operational support on a rotational shift basis.
• Monitor and recover batch jobs and perform system health checks.
• Manage incidents, escalations and recovery coordination.
• Coordinate with relevant teams during critical application issues.
• Maintain accurate incident records and chronological event logs.
• Review daily activities and ensure proper shift handovers.
• Coordinate disaster recovery testing activities.
• Prepare and analyse management reports.
• Support automation and continuous improvement initiatives using SRE principles.
• Conduct post-resolution follow-ups with application support teams.
• Conduct post-event problem reviews with platform support teams.
• Provide guidance and knowledge sharing to new team members.
• Ensure timely communication with relevant stakeholders during application incidents.

Requirements

• Diploma in Information Technology or a relevant field.
• Candidates without relevant working experience are welcome to apply; training will be provided.
• Prior application support experience is an advantage.
• Banking or financial services domain knowledge is an advantage.
• Knowledge of Linux, Solaris or AIX is an advantage.
• Proficiency in SQL.
• Knowledge of shell scripting and job scheduling.
• Good communication, coordination and problem-solving skills.

EA Number: 11C4879