Apple Trainer / Technical Support Specialist

Job Title:

• Apple Trainer / Technical Support Specialist

Working Days:

• 6 days per week

Job Description

• Set up, configure, and deploy MacBook and iPad devices at designated project locations.

• Perform device enrollment and configuration using Apple Configurator, Apple School Manager, and Mobile Device Management (MDM) tools.

• Install required applications, apply device settings, and ensure devices are ready for end-user use.

• Provide basic technical support for device setup, login, application, Wi-Fi, and connectivity issues.

• Guide end users on device usage, sign-in, and applications.

• Maintain deployment records, device inventory, assignments, and issue documentation.

• Update service tickets and follow established IT service management (ITSM) procedures.

• Coordinate with project stakeholders and technical teams to ensure timely deployment and issue resolution.

• Participate in deployment, training, and teacher orientation activities, including weekends when required.

• Travel to designated project locations as needed.

Job Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

• At least 2–4 years of relevant experience in IT support, Apple device deployment, or technical support.

• Experience setting up, configuring, and deploying MacBook and iPad devices.

• Familiarity with Apple Configurator, Apple School Manager, and MDM tools.

• Basic knowledge of networking and Wi-Fi troubleshooting.

• Good documentation, coordination, and problem-solving skills.

• Proficient in English and Filipino (Tagalog).

• Willing to work on-site and travel to designated project locations across the Philippines.

• Willing to work on weekends when required by the project schedule.