Appliance Service Technician Apprentice (Edmonton South)

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Join our team at Trail Appliances as an Appliance Service Technician Apprentice, where you'll play a vital role in delivering expert appliance service to our customers. Whether you're already enrolled in the Alberta Appliance Service Technician apprenticeship program or looking to start, this is your opportunity to gain hands-on experience with repairs and diagnostics while upholding our commitment to exceptional service. Using manufacturers’ service manuals and bulletins, you'll ensure accurate repairs, maintain clear communication with customers, and adhere to safety standards—all while contributing to our reputation for expertise, integrity, and customer satisfaction.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Perform accurate appliance repairs and diagnostics using manufacturers’ manuals and bulletins.
• Communicate repair findings clearly to customers and report service concerns to management.
• Document repairs, damage, and parts usage accurately while ensuring proper authorization.
• Engage in training programs and support junior apprentices in their development.
• Follow all safety protocols, maintain equipment, and uphold cleanliness in work areas.

What you need to be successful:

• Valid driver’s license and enrollment in the Alberta Appliance Service Technician apprenticeship program.
• Strong mechanical aptitude with problem-solving skills.
• Basic knowledge of electrical and mechanical systems.
• Ability to use hand and power tools effectively.
• Physically capable of lifting and moving heavy appliances while following safety protocols.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 7:30am to 4:00pm

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.