Application Analyst
Summary
Administers and optimizes enterprise legal applications (iManage, Microsoft Office, DocuSign) for a global law firm, ensuring security, performance, and user adoption.
Summary:
Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.
Based in London, the Application Analyst will be responsible for the full lifecycle of key enterprise applications—ensuring reliability, performance, security, and continuous improvement. This role involves administration of client/server platforms, architecture design, integration development, automation, and collaboration with business and technical stakeholders across the firm.
Primary applications and platforms include:
- Document Management: iManage Work 10 servers, SPM, Litera CAM
- Legal Productivity: Adobe, Litera Compare (Desktop) & Compare Server (Web), Litera Create/NTD, Litera Metadact, Litera DocXtools, Microsoft Office Suite, DocuSign
- Finance: Aderant, Chrome River, Time Entry
This role reports to the Senior Manager, Desktop & Application Services.
Responsibilities include:
Application Management
- Administer, configure, and optimize assigned applications to ensure stability, performance, and user adoption.
- Monitor system health, troubleshoot issues and deliver solutions for complex technical challenges.
- Lead application lifecycle activities, including upgrades, patching and ongoing improvements initiatives.
Design and Implementation
- Partner with business stakeholders to translate requirements into scalable, secure technical solutions.
- Architect systems, integrations, and workflows that align with firm standards and best practices.
- Lead or support application deployments, automation initiatives, and new technology implementations.
- Perform comprehensive testing and quality assurance to ensure successful rollouts.
Risk and Security
- Ensure all applications meet security standards, data protection requirements, and regulatory obligations.
- Conduct risk assessments, identify vulnerabilities, and coordinate remediation activities.
- Maintain documentation related to compliance, incident response, and security controls.
Vendor and Project Management
- Serve as the primary technical liaison to software vendors, tracking issues and recommending enhancements.
- Evaluate new software products and technologies in collaboration with vendor partners.
- Review vendor performance, SLAs, and contract terms to support strategic decision-making.
- Oversee project timelines, deliverables, and dependencies across internal teams and external partners.
Documentation and Training
- Create and maintain detailed documentation, including system configurations, SOPs, workflows, and user guides.
- Develop and deliver training for end users, technical teams, and business partners.
- Ensure documentation remains current following changes, upgrades, and new feature releases.
Qualifications:
- Full-stack troubleshooting skills, leveraging deep system and application log analysis to diagnose and resolve root-cause issues.
- Proficiency with Microsoft SQL, T-SQL, Windows and Linux OS, and core networking concepts.
- Familiarity with legal applications, security policies, and the packaging and deployment of applications.
- Familiarity with ITIL best practices (incident, change, problem management).
- Experience with Lean or Agile methodologies.
- Certifications related to Microsoft technologies, iManage, or Litera products.
- Experience supporting and administering Office 365 applications
Experience:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
- Experience supporting and administering enterprise applications within professional services, legal, or regulated environments.
- Experience managing client/server applications and business-critical systems in a global environment.
Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
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For technical difficulties with our online application, please contact us at [email protected]. Our recruiting support team will respond as soon as possible.
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Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.
If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [email protected]. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.