Application Analyst
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Summary
Supports, configures, tests, and maintains HealthTexas Medical Group's health plan/payer applications—primarily the Cedar Gate EZ-Suite (EZ-CAP, EZ-EDI, EZ-NET, Eligibility Manager)—handling troubleshooting, service desk tickets, documentation, and end-user training. On-site role in San Antonio reporting to the Applications Manager, collaborating with IT, operations, and vendors.
The Application Analyst serves as a technical and functional resource responsible for supporting, maintaining, configuring, and optimizing HealthTexas Medical Group's health plan/payer applications. This position supports system reliability and operational efficiency through application troubleshooting, system analysis, testing, maintenance, and continuous improvement.
Reporting directly to the Applications Manager, the analyst collaborates with operational departments, IT, and external vendors to resolve application issues, support enhancements, and contribute to organizational initiatives in alignment with established departmental goals, priorities, and strategic direction. The position requires strong analytical and problem-solving skills, technical aptitude, initiative, accountability, and a willingness to learn complex applications through hands-on experience.
In addition, the Application Analyst contributes to the growth and success of HealthTexas while upholding our Mission, Vision, and Values.
Culture and Values Expectations
HealthTexas is committed to an inclusive, collaborative, and innovative environment and to delivering quality and compassionate care with outstanding service, every patient, every time. The Application Analyst is expected to uphold the organization’s values:
- Integrity — Do the right thing, the right way, every time; honor commitments and protect confidentiality.
- Compassion — Treat colleagues and those served with respect, patience, and dignity.
- Synergy — Communicate effectively, collaborate, and contribute to improved outcomes.
- Stewardship — Use resources responsibly, pursue high-quality results, and seek continuous improvement.
Essential Job Duties & Responsibilities
Application Support & Troubleshooting
- Provide technical and functional support for HealthTexas Medical Group's health plan/payer applications, including the Cedar Gate EZ-Suite applications (EZ-CAP, EZ-EDI, EZ-NET, and Eligibility Manager).
- Investigate, troubleshoot, and resolve application issues, system errors, processing discrepancies, and user-reported concerns.
- Manage service desk tickets, ensuring timely resolution, documentation, communication, and follow-up.
- Perform routine application support and maintenance activities, including assigned configuration changes, in accordance with established procedures and approval requirements.
- Collaborate with internal IT teams and external vendors to troubleshoot complex issues and support application stability.
Application Configuration, Maintenance & Testing
- Review application configurations, investigate processing discrepancies, and recommend potential solutions.
- Support software updates, hotfixes, system releases, and enhancements through assigned testing, validation, and documentation activities.
- Develop and execute test scenarios based on application releases, hotfixes, configuration changes, and enhancements to validate system functionality, document results, and communicate identified discrepancies.
- Collaborate with operational departments to gather business requirements, review application functionality, and support system improvements.
- Document functional specifications, user stories, and system workflows to support application enhancements and assigned projects.
- Assist with troubleshooting EDI transactions, application interfaces, and data exchange issues, including data validation and follow-up.
- Assist with preparing technical reports, operational metrics, and supporting analysis as needed.
Documentation, Training & Collaboration
- Develop and maintain application documentation, standard operating procedures, configuration records, troubleshooting guides, and user reference materials.
- Provide application guidance, end-user training, and technical assistance.
- Participate in assigned projects, implementations, system enhancements, and departmental initiatives.
- Demonstrate initiative, resourcefulness, and accountability while maintaining effective communication with the Applications Manager and appropriate stakeholders.
- Perform other duties as assigned.
Experience
- Minimum of three (3) years of experience in application support, systems analysis, application configuration, business application analysis, or a related field, preferably within a healthcare payer, managed care, medical group, or third-party administrator (TPA) environment.
- Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate complex application issues and identify potential solutions.
- Experience managing support requests through ticketing or issue-tracking systems, documenting technical processes, and participating in application testing.
- Demonstrated ability to manage competing priorities, meet deadlines, and follow through on assigned responsibilities.
- Ability to learn complex applications through hands-on experience, independent research, and collaboration with appropriate technical resources.
- Strong written and verbal communication skills, including the ability to prepare clear documentation and collaborate effectively with both technical and nontechnical stakeholders.
Education
- Bachelor’s Degree in Computer Science, Management Information Systems (MIS), Business, or related field. (4 additional years of comparable work experience beyond the required years of work experience may be substituted in lieu of a bachelor’s degree).
Knowledge, Skills & Abilities
- Technical problem-solving, application analysis, and accurate issue documentation.
- Understanding of healthcare applications and the ability to communicate effectively with both business and technical stakeholders.
- Strong organizational judgment, attention to detail, and ability to prioritize according
- Proficiency with Microsoft Office/Excel; ability to develop procedures, test scenarios, and support materials.
- Willingness to consistently perform essential routine support and maintenance work as well as assigned improvement initiatives.
Work Hours, Travel Requirements
- Monday – Friday, 8:00 a.m. – 5:00 p.m., and as needed to complete projects.
- Travel to medical offices may be necessary for the purpose of providing benefit education.
Working Conditions & Physical Requirements
- This position operates in a shared office environment and routinely utilizes standard office equipment, including computers, telephones, printers, and scanners.
- The physical demands described are representative of those required to successfully perform the essential functions of this position. The role involves prolonged computer use, regular verbal and electronic communication, viewing computer screens, and repetitive keyboard and mouse activities