APPLICATION ARCHITECT -Genesys Cloud Contact Center Admin

Job Description

Required Skills & Experience

Experience

• 10+ years of IT experience with at least 7 years in Contact Centre technologies.
• Proven expertise in one or more of the following:
• Genesys Cloud CX / Engage
• Cisco Webex Contact Centre / UCCE / UCCX
• NICE CXone
• Microsoft Dynamics 365 Contact Centre
• Experience delivering enterprise-scale omnichannel customer experience solutions.
• Strong understanding of contact centre operations, customer journeys, routing strategies, and workforce optimization.
• Primary and secondary skill: Genesys Cloud CX / Engage and Genesys , Cisco Webex Contact Centre, UCCE, UCCX , NICE CXone and Microsoft Dynamics 365 Contact Centre. Preferred Experience: 10+ Location flex: PAN India

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Area of Responsibility

Requirement Analysis-Coordinate with business and development teams to understand application-specific requirements relating to module-level needs, data flows, and integration expectations.

Designing-Create high level application architecture designs across application and database layers to ensure alignment with defined design guidelines, including frameworks, patterns, protocols, API design.

Integration assessment and support-Assess and evaluate applicationâ s interaction with existing systems, databases, and infrastructure to validate integration feasibility.

Troubleshooting-Support application testing after deployment and help validate functional behaviour of application design.

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