Application Delivery Manager | SYD
Summary
Oversee end-to-end delivery of application services for enterprise clients, ensuring SLA compliance, incident resolution, and continuous improvement across complex, multi-vendor environments.
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
As an Application Delivery Manager (ADM) within our Applications Management team, you’ll be the single point of accountability for end-to-end Application Services delivery across a diverse and complex application landscape. You’ll coordinate senior application management resources and drive service quality, operational stability, and continuous improvement outcomes across engagements.
What you’ll do
As an Application Delivery Manager, you will be focused on:
Service Delivery Leadership
- Own delivery of application services across the engagement landscape
- Ensure SLA compliance across incident, request, and change management
- Lead service performance, reporting, and governance cadence
Coordination & Oversight
- Coordinate workload across application groups and resolve cross-functional dependencies
- Drive major incident (P1/P2) coordination ensuring rapid restoration
- Oversee prioritisation and alignment with business-critical applications
Stakeholder & SIAM Interface
- Act as the primary interface to stakeholders and service owners
- Coordinate with Cloud, Network, EUC, and vendors to ensure seamless service
- Support SIAM governance and cross-service line outcomes
Change, Release & Lifecycle Governance
- Oversee execution of minor changes, patching, and upgrades
- Ensure lifecycle planning (patching, upgrades, vendor alignment) is delivered
- Govern risk, compliance, and audit requirements
Continuous Improvement
- Drive proactive improvements (automation, performance tuning, defect reduction)
- Leverage AI/automation (e.g., triage, pattern detection) to improve efficiency
- Lead problem management and root cause initiatives
What you’ll bring
Required experience:
- 10+ years in application service delivery or managed services
- Strong ITIL-based service management expertise
- Experience managing multi-vendor/cloud enterprise environments
- Proven leadership of distributed/global teams
- Excellent stakeholder engagement and commercial awareness
Nice to have:
- Experience in project management (Agile, Prince2, PMP)
- Familiarity with automation frameworks and service delivery innovation
- ITIL V4 certification
- Business operations or managed services experience
- Construction industry/applications preferred
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small-business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work.
You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.