Application Developer and Analyst II

Reporting to the Director of Enterprise Applications in ITS, the Applications Developer/Analyst II position is funded by the Community Initiatives Bureau (CIB) and directly supports the activities of CIB to provide services to the residents of Boston. The Applications Developer/Analyst works closely with the Director of CIB and Division Directors within CIB to support and develop multiple systems used for environmental investigation and enforcement, permitting regulated industries, and analysis/reporting of data on the activities of CIB programs and divisions.

DUTIES:

• Develop enterprise-wide applications and business solutions to support the Community Initiatives Bureau’s divisions and programs. Perform multiple application development tasks following industry standard software engineering practices and design control processes.
• Design, implement, and deploy AI-powered solutions — including integrations with large language model (LLM) APIs (e.g., Anthropic Claude, OpenAI, xAI Grok, and Azure AI Foundry) — to automate and enhance CIB and ITS business processes.
• Implement and test new applications, integrations, reports, custom forms and workflows.
• Work closely with all applicable cross-functional teams to fully understand all relevant business requirements, processes, and needs. Conduct systems requirement definition sessions.
• Maintain appropriate coordination and communication with functional owners and users.
• Support the creation, execution and documentation of functional and automated tests necessary to ensure that the delivered product meets requirements.
• Prepare and maintain documentation of developed code and system customizations.
• Apply project management skills for initiatives to improve business processes. Work with Bureaus and programs across BPHC to plan, develop and implement enterprise business solutions.
• Ensure effective communication between non-technical and technical teams. Communicate project status and issues with various project stakeholders.
• Provide training, management, and support for Enterprise applications.
• Keep up to date with industry trends and developments.
• Manage and monitor systems operations and resources to research, resolve, and track problems.
• Respond to and resolve support tickets assigned to the enterprise applications team.
• Maintain professional and technical knowledge by attending educational opportunities.
• Use AI-assisted development tools (e.g., GitHub Copilot) to accelerate coding, testing, and documentation, while applying independent professional judgment to review, validate, and take ownership of any AI-generated output.
• Identify and recommend opportunities to apply AI and automation to CIB/ITS systems and workflows, consistent with BPHC's AI policy and data governance standards.
• Operates independently. Uses independent judgement and discretion to make decisions affecting the department and staff as it relates to unit operations/services and BPHC policy.
• Perform other duties as required.