Application Developer

Chervon is one of the world’s largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.

Summary of Responsibilities:

The Application Developer is a dynamic, business-facing technical role responsible for application development, system integration, end-user support, data solutions, automation, and system maintenance across key business applications, including Order Management Systems (OMS), Oracle ERP/databases, Finance systems, and internally developed applications.

As Chervon North America expands the use of Artificial Intelligence (AI), this position will also partner with business departments to identify, evaluate, develop, and implement practical AI-enabled solutions. The Application Developer is expected to understand major AI models and platforms and apply AI, automation, data, and application technologies to solve real business problems, improve productivity, and streamline business processes.

Key Responsibilities:

Application Development & Support

• Serve as the first point of contact for users experiencing technical difficulties with OMS, Finance systems, Oracle ERP, and other internally developed applications, ensuring timely and effective resolution.
• Diagnose, troubleshoot, and resolve application, database, integration, and system-related issues.
• Develop, enhance, integrate, and maintain business applications based on business requirements.
• Liaise with internal teams and external consultants to address complex issues and support Finance, Sales, Marketing, Supply Chain, Operations, and ERP-related initiatives.
• Perform routine system checks, maintenance, and monitoring to ensure application reliability and performance.
• Support system integrations, APIs, databases, and interfaces between enterprise applications.

AI, Automation & Business Solutions

• Partner with business departments to identify opportunities where AI, automation, and application technologies can improve efficiency, productivity, decision-making, and user experience.
• Help translate business requirements and process challenges into practical technical and AI-enabled solutions.
• Develop prototypes, proofs of concept, and production solutions using appropriate AI models, APIs, automation platforms, and enterprise data.
• Maintain a working understanding of major AI models and platforms, including OpenAI/GPT, Microsoft Azure OpenAI and Copilot, Anthropic Claude, Google Gemini, Meta Llama, and other relevant emerging technologies.
• Understand and apply key Generative AI concepts such as Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG), embeddings/vector search, AI agents, model APIs, and AI workflow integration.
• Evaluate AI technologies based on business requirements, integration needs, security, data privacy, reliability, and cost.
• Assist business departments with AI adoption, including solution design, implementation, testing, documentation, training, and ongoing improvement.
• Ensure AI solutions comply with Chervon's IT security, data privacy, access control, and AI governance standards.

Data, BI & Integration

• Understand data modeling, ETL processes, data warehousing, and related data technologies.
• Develop and maintain DataOps pipelines supporting business applications, analytics, and AI solutions.
• Develop dashboards and analytical solutions using Power BI and related technologies.
• Work with SQL, Oracle databases, APIs, cloud platforms, and enterprise data sources to support application and AI solutions.
• Support data integration and automation between ERP, OMS, Finance, CRM, and other business platforms.

User Enablement & Documentation

• Educate and train users on system capabilities, AI-enabled solutions, and technology best practices.
• Develop and maintain SOPs, technical documentation, troubleshooting guides, FAQs, system standards, and best practices.
• Work closely with business users to encourage effective adoption of new applications, automation, and AI solutions.