Application Engineer- 2026-53613
Posted Updated
Description
- As an expert of Digital Test products or solutions, provides responsive and in-depth pre and post-sales technical support including measurement, troubleshooting, application and configuration. Applications include PCI-E, DDR, USB, Ethernet, HDMI, etc.
- Added advantage: Extends technical support to Optical Test products or solutions. Optical applications include optical passive components, active components, communication system testing.
- Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
- Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
- Delivers start-up assistance or solution implementation to the customer via remote means.
- Qualifies and refers sales opportunities for hardware, software and services to the Sales team.
- Creates and contributes technical articles to the KeysightCare Knowledge Base