Application Engineer I 應用工程師一

About the job :
Application engineer is responsible for tech support to customers. Externally, it is act as technical interface with customers to provide solutions and technical trainings through TSC Academy. Internally, it is the bridge between customer and internal R&D engineering teams. The role of Application Engineer is not only to provide the high-quality technical support for products, but also needs to manage both customer relationships and the technical solution of customer’s requests, deliver customer and partner experience through timely response, cross departments collaboration and execution to engage the projects.

Responsibilities:

• Technical support, including pre-sales/post-sales scoping, troubleshooting, solution providing and close case to engage the projects.
• Collaborate effectively with internal relevant departments for the solution.
• Collect and report the customer feedback and market competitor info
• On-site support key customers to resolve the issues.
• Technical training/partner events for Sales and partners.
• New project product ECAT testing according to user experience.

工作簡介：
應用工程師負責為客戶提供技術支援，對外擔任客戶的技術接口並透過TSC學院提供客戶端解決方案和技術相關培訓，在內部擔任客戶和研發工程團隊之間的橋樑。應用工程師的角色不僅是為產品提供高品質的技術支援並透過及時回應、跨部門協作和執行來交付客戶解決方案

工作職責：

• 售前/售後技術支援，故障排除，提供解決方案以及參與各項專案
• 與內部相關部門有效協作解決問題
• 收集客戶回饋和市場競爭對手訊息
• 支援重點客戶現場解決技術問題
• 客戶端技術訓練與參與合作夥伴活動
• 新產品依使用者體驗進行ECAT測試