Application Engineer

We are looking for a Application Support Engineer to join our Technology team and play a critical role in ensuring the stability, performance, and reliability of our business-critical applications.
This is an exciting opportunity for a technically strong professional who thrives on solving complex problems, driving continuous improvement, and working across development, infrastructure, and business teams to deliver exceptional service. You'll be a key contributor to maintaining highly available systems while helping shape the future of application support through automation, monitoring, and operational excellence.
What You'll Be Doing

Provide advanced technical support and expert guidance on application functionality, performance, and best practices.
Own and manage production and non-production application environments.
Coordinate and execute application deployments across Windows and Azure environments.
Troubleshoot and resolve complex application, integration, and data issues.
Lead root cause analysis investigations and implement long-term solutions.
Drive Problem Management initiatives to reduce recurring incidents and improve service reliability.
Collaborate with development, infrastructure, and vendor teams during major incidents and critical outages.
Support testing activities across system, integration, and pre-production environments.
Develop and enhance monitoring, alerting, and event management capabilities.
Identify opportunities to automate manual processes and improve operational efficiency.
Mentor and support junior engineers, promoting knowledge sharing and technical growth.
Contribute to continuous improvement initiatives focused on stability, scalability, and performance.

What You'll Bring
Essential Experience

4-6+ years' experience in Application Support, Production Support, Site Reliability Engineering, or a similar technical role.
Experience supporting business-critical applications within complex production environments.
Strong SQL skills with experience analysing and resolving data-related issues.
Good understanding of cloud technologies, preferably Microsoft Azure.
Experience working with APIs, integrations, and web services (REST/SOAP).
Knowledge of Windows Server environments and deployment processes.
Hands-on experience with application monitoring and proactive incident management.
Experience using ITSM platforms such as ServiceNow.
Strong troubleshooting and root cause analysis skills.
Ability to manage multiple priorities and critical incidents effectively.

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