Application Management Specialist Packaging & Deployment

Application Manager (AM)

1. Role Summary

The Application Manager is responsible for end-to-end ownership of assigned applications across their lifecycle including onboarding, packaging governance, deployment readiness, compliance, incident management support, upgrades, retirement, and engagement with technical teams (Solution Architects, Packaging Engineers). The role ensures applications remain compliant, secure, stable, and aligned with business requirements.

2. Key Responsibilities

• A. Application Lifecycle Management
• Own the full lifecycle of each assigned application — requirement intake, evaluation, onboarding, deployment, maintenance, and retirement.
• Maintain application inventories, version details, deployment status, and documentation.
• B. Coordination & Governance
• Liaise between business owners, Application Portfolio Manager, and technical teams (Solution Architects, Packaging Engineers).
• Ensure all packaging requests follow defined standards and templates.
• Validate deployment prerequisites and readiness before release.
• C. Operations & Support
• Oversee incident, problem, and change management activities related to assigned applications.
• Track vulnerabilities and coordinate remediation under security and compliance policies.
• Work with SDM for escalations, SLAs, and service quality improvements.
• D. Compliance & Security
• Ensure assigned applications comply with organization-wide security, licensing, and regulatory guidelines.
• Support vulnerability assessments, risk reviews, and regular compliance checks.
• E. Documentation & Reporting
• Maintain up-to-date SOPs, onboarding documents, version histories, deployment guides, and configuration details.
• Share weekly/monthly reports on app health, risks, packaging progress, incidents, and usage insights.
• F. Stakeholder Management
• Work closely with Business Owners, Portfolio Manager, Security, Packaging, Intune teams, and Deployment teams.
• Provide application insights during audits, lifecycle planning, platform upgrades, and resource planning.

3. Skills & Experience Required

• Technical Skills
• Familiarity with application packaging concepts (MSI, MSIX, App-V)
• Knowledge of deployment tools (Intune, SAMPro)
• Understanding of Windows & macOS application compatibility
• Knowledge of security compliance (vulnerability management, patching, license usage)
• Functional Skills
• Strong coordination and stakeholder management
• Ability to manage large application inventories
• Documentation, reporting, and process adherence
• Analytical thinking for troubleshooting and impact analysis

4. Qualifications

• Bachelor's degree in computer science, IT, or related field
• 3+ years of experience in Application Management, Packaging Coordination, or IT Service Delivery
• ITIL Foundation certification preferred