Application Monitoring Support – Operator (Shifting)
Description
Job Description
Monitor application availability, performance, and operational status to ensure applications run smoothly.
Perform routine application monitoring through designated monitoring tools, web-based applications, and mobile applications.
Identify and report application errors, service disruptions, abnormalities, and potential operational issues.
Perform initial analysis of application problems and escalate incidents to the appropriate technical support team.
Record, document, and report incidents, monitoring results, and operational activities in accordance with established procedures.
Follow standard operating procedures (SOPs) and monitoring guidelines to ensure consistent operational support.
Coordinate with application support and technical teams to facilitate incident resolution and service restoration.
Perform shift handovers and provide accurate updates on ongoing incidents and monitoring activities.
Maintain clear and timely communication with relevant stakeholders regarding application status and reported issues.
Participate in continuous learning and training to improve application monitoring skills and technical knowledge.
Job Requirements
Minimum Diploma III (D3) in Information Technology, Computer Science, Information Systems, or a related field.
Strong initiative, a positive work ethic, and a high level of motivation to learn and develop professionally.
Ability to use web-based and mobile applications effectively.
Basic analytical and problem-solving skills, particularly in identifying and analyzing application-related issues.
Good communication skills, both written and verbal.
Ability to follow standard operating procedures, report incidents accurately, and escalate issues appropriately.
Ability to work effectively in a team and coordinate with relevant technical support personnel.
Willingness to work on a 24/7 rotating shift schedule, including nights, weekends, and public holidays, as required by operational needs.