Application / Product Support Associate

Technical Troubleshooting: Diagnose and resolve user-reported issues related to Zoho applications, third-party integrations, and custom workflows. Client Onboarding & Training: Guide clients through system configurations and conduct training sessions to ensure high user adoption. System Maintenance: Perform routine system audits, update configurations, and assist in mapping client business processes into software solutions.Issue Escalation: Document complex bugs or feature requests and escalate them to senior developers or product teams while keeping clients updated. Documentation: Create and maintain internal knowledge base articles and user-friendly guides for client self-service.