Application / Production Support L2 ( with Devops experience)
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Summary
An L2 application/production support engineer keeps Java/J2EE applications running across Unix and Windows environments — managing requests, coordinating with support and infrastructure teams, and using DevOps practices. Requires 4+ years of production support, ITIL knowledge, relational database skills, and experience with a config management tool like Ansible or Puppet.
- Application and Production support over minimum 4 years
- Quality assurance and good understanding of ITIL
- Good Technical transverse background (Infra, database, tools)
- Strong communication skills
- Ability to work in a cross-functional team
- Embrace change
- Evangelize state of the art practices in agile methodology, and secure DevOps practices.
- Knowledge of UNIX servers and applications built on JAVA/J2EE in Unix environment.
- Knowledge of WINDOWS servers and applications management WINDOWS environment.
- Understanding of Relational Database Systems like Sybase, Oracle, MSSQL and PostgreSQL
- Knowledge on messaging systems such as WebSphere MQ
- Good understanding of DevOps, with experience on at least one of the configuration management tools ,likeansible, Puppet
- Very good understanding of application system design, development, testing, deployment and maintenance.
- Management of requests coming from support + ( Development) , infrastructure Teams, Coordinating with different Teams ( Mainly Support Teams + Infrastructure Teams ) with primary objective of Keeping Application up and running
Technology Proficiency
OS Platform : Windows, Linux Red hat
Scheduling Tools BMC CTRL-M
Monitoring OMI
CFT transfer tool
IBM MQ Series
J2EE WAS, Jboss, IIS, Tomcat
Database Oracle, Sybase, SSQL server, PostGreSQL
Network (DNS, OS, Firewall , Network)
Service Now, JIRA
Knowledge in Devops Tools will be a plus.