Application / Production Support L2 ( with Devops experience)

• Application and Production support over minimum 4 years
• Quality assurance and good understanding of ITIL
• Good Technical transverse background (Infra, database, tools)
• Strong communication skills
• Ability to work in a cross-functional team
• Embrace change
• Evangelize state of the art practices in agile methodology, and secure DevOps practices.
• Knowledge of UNIX servers and applications built on JAVA/J2EE in Unix environment.
• Knowledge of WINDOWS servers and applications management WINDOWS environment.
• Understanding of Relational Database Systems like Sybase, Oracle, MSSQL and PostgreSQL
• Knowledge on messaging systems such as WebSphere MQ
• Good understanding of DevOps, with experience on at least one of the configuration management tools ,like ansible, Puppet
• Very good understanding of application system design, development, testing, deployment and maintenance.
• Management of requests coming from support + ( Development) , infrastructure Teams, Coordinating with different Teams ( Mainly Support Teams + Infrastructure Teams ) with primary objective of Keeping Application up and running

Technology Proficiency

· OS Platform : Windows, Linux Red hat

· Scheduling Tools BMC CTRL-M

· Monitoring OMI

· CFT transfer tool

· IBM MQ Series

· J2EE WAS, Jboss, IIS, Tomcat

· Database Oracle, Sybase, SSQL server, PostGreSQL

· Network (DNS, OS, Firewall , Network)

· Service Now, JIRA

· Knowledge in Devops Tools will be a plus.