Application Production Support Manager

Key Responsibilities Serve as the primary operational contact for client stakeholders. Coordinate service delivery across Boston, Mexico, and India. Lead service reviews, governance meetings, escalations, and major-incident coordination. Monitor SLAs, KPIs, ticket trends, risks, dependencies, and corrective actions. Lead transition, knowledge-transfer, and operational-readiness activities. Coordinate priorities across Smart Ops Level 1 and domain-aligned Level 2 teams. Improve service processes…