Application Programming Interface Technical Writer - Payments - Senior Associate
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jpmc-dev6.fa.oraclecloud.com/CX Application Programming Interface Technical Writer - Payments - Senior Associate
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Platform Management, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partner with a team of Technical Writers focused on Application Programming Interface (API) payment product documentation
- Develop, write, and maintain comprehensive technical documentation for RESTful APIs
- Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements
- Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences
- Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents
- Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness
- Support all controls and compliance requirements and ensure that all pre and post launch conditions are met to release documentation on time
- Stay current with industry trends and best practices in technical writing and API documentation
- Assist in the development of user manuals, installation guides, and other technical documents as needed
- Participate in product development meetings to gain a deep understanding of new features and enhancements
- Provide feedback and suggestions for improving current content and develop innovative methods for improvement.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- 6+ years of experience writing complete and complex technical content.
- 2+ years of experience working with OpenAPI Specifications.
- Firm understanding of SDLC/PDLC (systems/product development lifecycle).
- Ability to read and interpret YAML, JSON and Markdown
- Previous experience in using authoring tools to create documentation.
- Understand user experience and content optimization principles across channels
- Strong collaboration skills and experience working in cross-functional teams.
- Superb written communication skills, with strong attention to detail and accuracy
Preferred qualifications, capabilities, and skills
- Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field.
- Previous experience in software development.
- Previous experience in finance or payments.
- Previous experience with new product launches and/or transformations of mission-critical platforms.