Application Specialist Senior

Required Skills & Experience :

• Fluent in English

• 5+ years in Application Support

• 5+ years in Element or Fault Management Systems

• 5+ years in Networking knowledge (L1/L2)

• 5+ years in Scripting: Shell, Bash, Python

• 5+ years in OS (Linux/Unix/Windows), Databases (SQL/Oracle), and Security

Responsibilities:

• Be part of a team with rotating shifts that cover a 24/7 operation
• Update training and support documentation
• Respond to and manage new and existing trouble tickets (aka “on-call duty”)

o Perform tier 1 support level remediations: example restart the application …
o Document troubleshooting steps, status, diagnostic results, root cause analysis
o Engage higher tier support when required, including vendor engagement
o Present incident outage report

• Execute defined procedures and perform mass updates
• Participate in Change Management activities
• Complete predefined periodic checklists and develop suggestions for automation