Application Support -Ahmedabad (WFO)

Job Title: Support Executive (Ticketing & Customer Support)

Location: Ahmedabad

Experience: 0-1 year

Employment Type: Full-time

Work Mode: [Onsite / Rotational Shift]

Job Summary: We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction.
Key Responsibilities:

• Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, Service Now etc.).
• Respond to customer queries in a timely and professional manner through email, chat, or phone.
• Track, follow up, and ensure closure of all tickets within defined SLA.
• Collaborate with internal teams to resolve complex issues.
• Escalate unresolved issues to appropriate departments as needed.
• Maintain proper documentation of all support activities.
• Identify recurring issues and suggest process improvements.
• Ensure customer satisfaction through quality support service.

Required Skills & Qualifications:

• 0-1 year of experience in a Support Executive or Customer Service role.
• Proven experience in handling ticketing tools
• Excellent verbal and written communication skills.
• Good problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.
• Customer-focused with a positive attitude.
• Basic technical understanding to address product-related queries.