Application Support Analyst (1-Year Contract, Renewable)
Summary
1-year renewable contract supporting an education-sector client's teaching platforms in Kent Ridge: first-line support for Canvas LMS and an in-house curriculum management system, troubleshooting incidents, documenting requirements, running testing (functional/regression/UAT) and coordinating releases. Core tech: .NET, REST APIs, SQL.
Salary: $5,000 – $6,000 per month
About the Role
Our client, an established organisation in the education sector, is looking for an Application Support Analyst to strengthen its applications team. You will take on the day-to-day support and maintenance of key teaching and learning platforms, including Canvas LMS and an in-house curriculum management system. Bridging the functional and technical sides, you will troubleshoot issues, turn user needs into clear requirements, and coordinate testing and service delivery.
Key Responsibilities
Serve as the first point of support for the teaching and learning applications, managing user queries, incidents and service requests until they are resolved.
Troubleshoot application and process issues by replicating errors and evaluating user impact, and partner with the technical team and vendors to fix technical defects.
Engage educators and administrators to gather and analyse requirements, and document workflows, functional specifications, configuration needs and change requests.
Carry out approved application administration and configuration tasks, such as user role and access requests, and keep support procedures and user guides up to date.
Develop test scenarios and test data, conduct functional, regression and integration testing, coordinate user acceptance testing (UAT) and track defects to closure.
Plan and coordinate maintenance activities, upgrades and releases with the technical team and vendors, assess functional impact and keep users informed of changes.
Monitor open and recurring issues, provide regular status updates, and propose improvements that reduce ongoing support effort.
Requirements
Degree in Information Technology, Computer Science, Information Systems or a related field, or equivalent relevant experience.
Minimum 3 years of experience in enterprise application support and maintenance.
Proven experience providing techno-functional support for .NET applications, with the ability to understand business workflows and coordinate technical investigations.
Working knowledge of REST APIs.
Able to translate business requirements into functional specifications and test scenarios, with a good grasp of incident, change and release management practices.
Strong analytical, documentation and communication skills; able to prioritise competing requests, work independently and collaborate effectively with users, technical specialists and vendors.
Good to Have
Prior experience in the higher education or education sector.
Working knowledge of databases, SQL and application integrations.
Hands-on experience supporting or administering Canvas LMS, covering user support, configuration and issue resolution.
Proficiency with generative AI tools and AI coding assistants (e.g. OpenAI Codex, GitHub Copilot, Claude Code) to speed up development work, with an eye for where AI can add value and an understanding of responsible AI use.
HOW TO APPLY:
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Allison Ng Kim Lian
Registration no. R1986496EA
License: 12C6253
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