Application Support Analyst

HIRING

Application Support Analyst | Athena Institute of Business and Technology (AIBT)

📍 Location: Remote
Job Type: Full-time
Application Deadline: 27th October, 2026.

About the Role

AIBT is seeking an Application Support Analyst to troubleshoot and maintain business applications, resolve technical issues, and ensure smooth system operations.

Key Responsibilities

• Provide first- and second-level application support.
• Diagnose and resolve application errors and performance issues.
• Monitor systems and manage support tickets in line with SLAs.
• Support application installations, upgrades, testing, and deployments.
• Perform basic SQL queries and database checks.
• Manage user access and document incidents and resolutions.
• Train users and recommend improvements to application performance.
• Ensure compliance with IT policies and security standards.

Requirements

• Bachelor’s degree or HND in Computer Science, IT, Software Engineering, or a related field.
• 2–4 years of relevant application or IT support experience.
• Knowledge of SQL, database troubleshooting, and ticketing systems such as Jira or ServiceNow.
• Understanding of incident management, Windows, Microsoft 365, and enterprise applications.
• Strong analytical, communication, troubleshooting, and customer service skills.
• ITIL, Microsoft, or CompTIA certifications are an advantage.

How to Apply

📧 Apply via: fisimah@aibt.info

Send your CV and a brief cover letter using Application Support Analyst – (Applicant's Full Name) as the email subject.