Application Support Analyst

JOB DESCRIPTION POSITION SUMMARY The Application Support Analyst is responsible for providing production support for applications used throughout the business. This individual will serve as a key support resource across multiple enterprise systems, including Salesforce, Sterling OMS, Blue Yonder WMS, Boomi, Karmak, and iSeries. The primary responsibility is to manage incoming incidents, service requests, and user inquiries through ServiceNow. The analyst will document the user’s issue, investig…