Application Support Analyst
The Application Support Analyst is responsible and accountable for providing first response to incoming client calls in conjunction with responding to client requests submitted through customer service ticketing system.
Additionally the Application Support Analyst will identify complex issues, escalate as necessary and follow-up to ensure resolution combined with on-point results.
- Experience in application support (preferably in finance/banking)
- Experience using SQL/T-SQL on the MS SQL Server platform.
- Knowledge of IT infrastructure management (any of: Windows Server, IIS, AWS).
- General knowledge in networking Windows/network configurations/routes/firewalls.
- Experience working with ServiceNow and Jira
- Strong critical thinking and analytical skills required.
- Practical knowledge of English language proficiency.
Nice to have:
A good understanding of best practice application development methodology (C#, .NET).
Knowledge of Cloud technology (preferably AWS).