Application Support Analyst
Posted Updated
JOB SUMMARY:
Provides technical support (over the phone) to Hospital End Users with respect to utilization of hospital system applications
MAJOR RESPONSIBILITIES:
Understand basic end-to-end workflows and how IT applications are in place to enable them
Receive over the phone calls for technical support to end users in utilizing various IT applications, creating tickets and/or cases for received calls relevant to IT concerns
QUALIFICATIONS:
Must be a graduate of a Bachelor's degree in Computer Science, Information Technology, or any related field
With at least 2 years of related work experiences in applications and IT technical support, preferably in a hospital or healthcare setting