Application Support Analyst

We are seeking an experienced Application Support Analyst to join our team. The ideal candidate will have a strong background in application support, particularly with Argus Safety and related systems. This role is crucial for ensuring the smooth operation of our applications and providing technical support to users. Key Responsibilities: - Provide application support for Argus Safety, including troubleshooting and resolving issues related to Argus Configuration System, ESM, and E2B. - Manage and maintain Argus DB, ensuring data integrity and availability. - Utilize SQL and PL/SQL for database queries and reporting. - Collaborate with cross-functional teams to support the Software Development Life Cycle (SDLC) and implement ITIL processes effectively. - Document support processes and maintain knowledge base articles to enhance team efficiency. - Participate in system upgrades and enhancements, ensuring minimal disruption to users. - Train and mentor junior team members on application support best practices. Required Skills: - Proficiency in Argus Safety and Argus Configuration System. - Strong knowledge of ESM, E2B, and Argus DB. - Experience with SQL and PL/SQL for database management. - Familiarity with SDLC methodologies and ITIL processes. - Excellent problem-solving skills and attention to detail. - Strong communication skills to interact with technical and non-technical stakeholders. If you are a proactive individual with a passion for application support and a desire to work in a dynamic environment, we encourage you to apply for this exciting opportunity.