Application Support Analyst - Contract

About the Client:
This role is with our reputed MNC.

Responsibilities:

• Provide Level 2 application support for business-critical applications.
• Perform incident analysis, investigation, troubleshooting, and root cause identification.
• Ensure incidents are resolved within agreed Service Level Agreements.
• Monitor application health and system performance using monitoring tools.
• Support application deployments, releases, patches, and maintenance activities.
• Work closely with business users, relationship managers, operations teams, and technology teams.
• Conduct application recovery and restoration activities during outages or incidents.
• Maintain operational procedures, runbooks, and support documentation.
• Participate in weekend maintenance, disaster recovery exercises, and production support activities as required.
• Identify automation opportunities to reduce operational effort and improve support efficiency.

Skills/Requirement:

• Degree in Computer Science, Information Technology, Engineering, or equivalent.
• 5+ years of experience in Application Production Support or Application Maintenance.
• Strong SQL skills and experience performing data analysis and troubleshooting.
• Experience managing incidents, problem management, and application monitoring.
• Hands-on experience with ITSM tools and support processes.
• Ability to handle critical incidents and work under pressure.
• Banking or Financial Services domain experience.
• Experience with AppDynamics, Splunk, Dynatrace, or similar monitoring tools.
• Familiarity with Unix/Linux environments.
• Knowledge of DevOps, automation scripting and CI/CD processes.

Interested candidates, who wish to apply for the above position, please send in your resume to lakshmi.prasanna@persolapac.com

We regret to inform that only shortlisted candidates will be contacted

PERSOL Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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