Application Support Analyst

Salary: £35,000 - 40,000 per year

Requirements:

• Previous experience in a second-line IT support or application support position
• Hands-on experience supporting and administering an ERP or other core business system
• Experience managing user accounts, permissions, access rights and system configurations
• Good understanding of Microsoft 365, Windows and Active Directory or Microsoft Entra ID
• Experience investigating application issues and interrogating system or database information
• Understanding of ITIL processes, including incident and problem management
• Excellent troubleshooting, analytical and problem-solving skills
• Strong communication skills and a customer-focused approach
• Experience with Kerridge K8 is advantageous; candidates with experience supporting SAP, Sage, Microsoft Dynamics, Oracle or similar ERP platforms will also be considered
• Experience in wholesale distribution, retail, manufacturing or a multi-site business is beneficial

Responsibilities:

• Provide second-line support for business applications and ERP systems
• Investigate and resolve application incidents and service requests
• Administer user accounts, permissions and access controls
• Support system configuration, user views, templates and reporting
• Investigate data issues and identify the root cause of recurring problems
• Support Microsoft 365 and other business applications
• Manage incidents in line with agreed service levels
• Liaise with software suppliers and third-party support providers
• Maintain accurate technical documentation and knowledge articles
• Support application upgrades, testing and system improvements
• Work with the Service Desk and wider IT teams to improve application support
• Investigate application-related incidents and service requests escalated from users across a range of business systems
• Maintain configurations and help ensure applications remain reliable, secure and fit for purpose

Technologies:

• Active Directory
• ERP
• Support
• ITIL
• Microsoft 365
• Oracle
• SAP
• Sage
• Windows
• Office 365

More:

We are recruiting an Application Support Analyst on behalf of an established, multi-site organisation, joining its collaborative IT team to support business-critical applications and contribute to system improvements. The role is based in Barnstaple, Devon, with a salary of £35,000–£40,000 per annum plus overtime. Working hours are Monday to Friday, 8am–4pm, or a rotating weekly shift of 7am–4pm, with occasional Saturdays paid at the overtime rate. The position is in person. Benefits include a company pension, employee and store discounts, and free and on-site parking. Cooper Golding is advertising this vacancy as an employment business.

last updated 44 week of 2026