Application Support Analyst – Enterprise Applications

Concept Solutions, LLC (CS) is seeking an Application Support Analyst to support a mission-critical application modernization program for a Department of War (DoW) customer.

This program focuses on streamlining access across a portfolio of production applications by creating a unified sign-on experience, a common user interface, and a repeatable approach for integrating applications into a shared platform—all while maintaining uninterrupted support for existing systems.

In this role, you will provide Tier 2 application support, troubleshoot issues, coordinate resolution efforts, and help ensure a reliable user experience across enterprise applications serving approximately 180,000 users monthly.

• Receive and manage Tier 2 escalations across three enterprise applications supporting approximately 180,000 users per month.
• Troubleshoot reported issues by reproducing, classifying, documenting, and assigning incidents for resolution.
• Maintain accurate issue registers and track escalations through established support processes.
• Develop and maintain known-issue documentation and user-facing workarounds.
• Identify recurring application issues and prepare monthly reports highlighting trends and support activity.
• Collaborate with technical teams to facilitate timely issue resolution and maintain application reliability.