Application Support Analyst

We are seeking an experienced Application Support Analyst to join a collaborative Support & Escalations team within a growing technology environment.

This is a hands-on, client-facing role focused on troubleshooting business-critical applications, managing incidents and supporting customers and end users.

About the Role

• Manage and resolve L1/L2 application incidents and service requests within SLA.
• Troubleshoot application issues using SQL, logs, monitoring tools and system analysis.
• Provide client and end-user support, guidance and training.
• Monitor application health, performance and availability.
• Work closely with engineering, infrastructure, database, network and vendor teams to resolve complex issues.
• Maintain knowledge base articles, documentation and support processes.
• Identify opportunities for process improvement and automation.

About You We're looking for someone with:

• 2+ years' experience in application/software support.
• Experience supporting web-based applications, SaaS platforms and integrated systems.
• Strong SQL skills, ideally with PostgreSQL and/or Oracle.
• Experience with APIs and multi-tenant environments.
• Strong customer-facing and communication skills, including experience training users.
• Experience with Zendesk or similar ticketing platforms.
• Strong troubleshooting and problem-solving skills.
• Experience working to SLAs and managing incidents.

Desirable: ITIL certification, Azure/AWS experience, or exposure to Java, Angular or React.

What's on Offer?

• 9-month fixed term contract with strong potential for permanency.
• Hybrid working — 2 days per week in Sydney.
• Hands-on exposure to SaaS, SQL, APIs and cloud technologies.
• Rostered after-hours support as part of the wider team.

Please note only Australian Citizens or Permanent Residents for this position.