Application Support Analyst - III

*MUST BE PROFICIENT WITH TOOLCHAIN AUTOMATION

*BMC REMEDY KNOWLEDGE A BIG PLUS

Advanced hands-on technical support is provided with a strong focus on automation of support processes. Hands on experience in Devops is required.

Respond to errors and emergencies within applications and programs;
Provide first-tier support to end users for IT applications;
Assist in the implementation and maintenance of databases and systems;
Experience in debugging web applications
Monitor tickets assigned to the queue and process first - in first - out based on priority
Document internal procedures
Report issues to the Application Vendor or Internal Team for escalation
Participate in rotating 24x7 “on call” support coverage for escalated issues
Provide technical support training and guidance to customers and other team members
Provide great customer support through direct customer contact, including by phone, email, and case documentation

Knowledge of the following a plus
• Apache Webserver
• Apache Tomcat
• AngularJS
• Nginx
• PM2
• Remedy ARS 9.x
• UNIX (Solaris)
• Linux (Redhat)
• MongoDB
• Shell scripts
• Jenkins

Vivek Salvatore

vivek.salvatore(@)americanetworks.com

(973) 582-3458