Application Support Analyst

POSITION SUMMARY:

The Application Support Analyst is responsible for monitoring designated production environments, services and scheduled jobs to ensure applications and systems are optimized and working efficiently.

ESSENTIAL FUNCTIONS:

• Responds to incidents and requests from end users regarding any application issues.
• Analyzes and resolves application issues or escalates as needed.
• Monitors application and alert systems for critical issues and potential problems.
• Identifies and reports on recurring problems or noticeable trends to improve support strategies.
• Keeps detailed records of support requests, solutions applied and resolutions to the documented problem.
• Works with the application development team and other support staff to resolve complex issues.
• Contributes to improvements in support processes and procedures.
• Ability to maintain consistent and regular attendance in accordance with an established schedule.
• Ability to work onsite/in-office in accordance with CCS and department policies and procedures.