Application Support Analyst

Key Responsibilities :
• Flexible to work between 12pm to 9pm, Sunday to Friday (5 days a week)
• Fully responsible for delivery of key feeds within the agreed SLA
• Monitoring, Trouble shooting and Supporting the day to day activities
• Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover
• This role is to be the interface between users and IT project
• Adherence to documented procedural standards
• Escalate issues which cannot be resolved by the Analyst, in a timely manner
• Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental
• To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk
• Maintain Knowledge base and share experience with support team members
• Should take ownership of any tasks/issue handled by the team (even when other teams involved)

Qualifications / Technical knowledge & Experience required :
Qualifications:
• Graduate in Computer Science discipline
Technical Skills:
• SQL knowledge (be able to read/write complex queries with joint between table, knowledge on optimizing SQL statements)
• Unix (be comfortable working on a Unix environment)

Thanks & Regards

Kushal kumar

201-932-1539