Application Support Analyst

THE NEXT CHAPTER STARTS WITH YOU
APPLICATION SUPPORT ANALYST
Keep the platforms our customers and colleagues rely on performing at their best
We’ve invested in modernising our technology landscape and strengthening the platforms that support our customers and colleagues. The opportunity now is to make those services even more stable, resilient and easy to support.
As an Application Support Analyst, you’ll provide support across business-critical applications and integrations, using hands-on investigation to resolve incidents and prevent repeat issues. You’ll make a visible impact by improving service reliability, strengthening operational capability and sharing specialist knowledge across the team.

There’s More to the Story
This role is just one part of a much bigger transformation. Explore our Technology & Change careers page to meet the teams, discover our technology journey and see how you can help shape what’s next.
Discover Technology & Change at Vanquis: Job Board | Dayforce Jobs

How you’ll make an impact:

You’ll…

So that…

Own Level 2 incidents from diagnosis through resolution and root cause analysis.

Business-critical services recover quickly and repeat issues are reduced.

Troubleshoot issues across Salesforce, MuleSoft APIs, GoAnywhere MFT workflows and Genesys contact flows.

Cross-platform failures are understood and resolved with clear technical evidence.

Use logs, transaction traces, API payloads and Sumo Logic dashboards to investigate failures and performance issues.

The team can identify root causes across application, integration and data layers.

Manage incidents, problems, changes, defects and technical backlog items through ITSM tooling and Azure DevOps.

Work is prioritised by business impact and progressed in line with service expectations.

Monitor platform health, integrations, batch jobs, APIs and contact centre services, identifying recurring risks and opportunities to automate.

Services become more resilient, observable and efficient to support.

Act as a subject matter expert, creating runbooks, sharing knowledge and coaching colleagues.

Capability grows across the team and single points of failure are reduced.

Why this role matters:
Reliable applications and integrations are essential to the services our customers and colleagues use every day. This role helps protect the stability, availability and performance of platforms including Salesforce, Genesys, GoAnywhere, MuleSoft and Sumo Logic.
You’ll work closely with Application Support, Engineering, Development, project teams, business operations, contact centre stakeholders and third-party suppliers, seeing how your technical expertise contributes to faster recovery, reduced downtime and more resilient services.

Our Application Support approach:

We believe in

What that means

Customer and service focus

We prioritise work according to business impact, risk and the customer experience.

Evidence-led investigation

We use logs, payloads, traces and monitoring data to diagnose issues thoroughly.

Shared ownership

We collaborate across support, engineering, project and operational teams from diagnosis to resolution.

Continuous improvement

We address root causes, automate manual activity and improve the resilience of services.

Knowledge sharing

We create clear runbooks, coach colleagues and build capability across the team.

Technology stack:

Core platforms

Support and delivery tooling

Salesforce

Azure DevOps and ITSM tooling

MuleSoft and REST/SOAP APIs

Sumo Logic and observability dashboards

GoAnywhere MFT/SFTP

JSON, XML, payloads and log structures

Genesys contact centre services

Runbooks, data-flow mappings and recovery procedures

Integrated and asynchronous processing

Defect, release and problem management

Essential experience

Experience in Application Support, Integration Support or a similar technical role.Hands-on experience supporting business-critical production systems and integrated enterprise platforms.
Strong troubleshooting skills across applications, APIs, integrations, file transfers, logs and monitoring tools.
Experience of incident and problem management, root cause analysis and defect tracking in production environments.
Ability to prioritise concurrent issues by business impact and communicate clear diagnostics to engineering teams.

Useful, but not essential

Practical experience with one or more of Salesforce, MuleSoft, GoAnywhere, Genesys or Sumo Logic.
Working knowledge of REST/SOAP, JSON, XML, API payloads, asynchronous processing and system dependencies.
Experience using Azure DevOps for defect lifecycle management, backlog tracking or release coordination.
Experience creating operational runbooks, coaching colleagues or acting as a subject matter expert.

Career development:
You’ll have opportunities to deepen your expertise across enterprise applications and integrations, become a subject matter expert in a core technology pillar, lead service improvement activity and build your capability through coaching, knowledge sharing and hands-on problem solving.

Why Vanquis?

Benefits & Culture

Learning & Wellbeing

🏆 Award-Winning EmployerGreat Place to Work Certified • Financial Times Best Employers 2025 & 2026 • Armed Forces Friendly Employer, Bronze

🎓 LinkedIn LearningAccess to learning resources to support your growth and development

🏠 Flexible Hybrid WorkingA balanced approach to office and home working

🙌 Two Volunteering DaysPaid time to support causes that matter to you

💜 Inclusive CultureA workplace where colleagues are supported, respected and encouraged to be themselves

👨‍👩‍👧 Enhanced Family LeaveSupporting colleagues through important life moments

💰 Up to 10% Pension ContributionHelping you plan and prepare for the future

🎂 Paid Birthday LeaveAn extra day off to celebrate you

🌴 25–30 Days Annual LeaveTime away to rest, reset and recharge

🚀 Career Development OpportunitiesSupport to build skills, grow your career and shape what comes next

Ready to shape what’s next?
If you’re looking for an opportunity to solve complex technical issues, improve the resilience of business-critical platforms and help shape the future of Technology & Change at Vanquis, we’d love to hear from you.
The Next Chapter Starts with You.
The Next Chapter Starts with You.

Recruitment agency information
Our Talent Acquisition team manages all recruitment activity directly. We work with approved recruitment partners where additional support is required.
Unsolicited CVs submitted without prior agreement from Vanquis Talent Acquisition will be considered direct applications and no agency fees will be payable.