Application Support And Cloud Ops Engineer

About us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Application Support and Cloud Operations Engineer

Mission:
The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). The MAC team handles the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and infrastructure) support and system administration services to Orange Business Services internal employees by providing end-to-end ownership of all requests received from 1st level (IT Helpdesk), the OBSIT Monitoring team, or application hosting entities (Orange Cloud For Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

• Ensure applications’ availability to meet the SLA target
• Handle, diagnose, and route in real-time incoming trouble tickets
• Provide system administration for the applications implemented on Windows servers
• Execute changes and task orders on Windows Server
• Responsible for 2nd level technical support and escalation
• Communicate planned/unplanned outages to end users
• Participate in the UAT testing for any bugs/new application features
• Work in DevOps mode for all applications hosted in the cloud, including but not limited to:
• Fully understanding the functionality of applications to help define their QoS matrices
• Providing L2 support for the cloud infrastructure
• Providing L2 application support to cloud-based applications

Functional responsibilities:

• Managing and handling known issues related to the application support or to the infrastructure support
• Collaborating within the team

About you

Functional skills:

• Troubleshooting skills
• Strong ability to work in a team
• Excellent written and verbal communication skills
• Time management

Technical skills:
Due to the variety of the supported applications, basic knowledge in one or more of the below domains is mandatory:

• Operating system administration & scripting (Windows, Linux)
• Database administration (Oracle, SQL Server, Postgres)
• Web services (SOAP, REST)
• Development using one of this list (Python, Java, ASP.NET, Node.js, C#, PHP, React.js)
• Big Data platforms, previous work on Hadoop or MongoDB
• Mobile application development (Android and iOS)
• Continuous delivery tools (Docker, Kubernetes, Ansible)
• Security protocols (ethical hacking is a plus)

Good experience in working in agile and DevOps is a plus.
Good understanding of network protocols (CCNA is a plus).
ITIL foundation knowledge (certificate is a plus).

Educational background:

• B.Sc. in computer science or equivalent
• Fluent in English
• Fluent in French is a plus
• At least 2 years of experience working within the IT field

You bring passion, energy, taste for exploration, and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

What we offer

• Global opportunities: Work in multinational teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional development: Training programs and upskilling/re-skilling opportunities.
• Career growth: Internal growth and mobility opportunities within Orange.
• Caring and daring culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward programs: Employee Referral Program, Change Maker Awards.

Only your skills matter. Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status, or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

At Orange, only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.

Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.