Application Support & Automation Manager

Job Function

Information Technology

Job Summary

The Assistant/Deputy Manager - Applications (Information Technology) plans and oversees multiple inter-dependent programmes spanning multiple years that impact one or more business units or one larger project. He/She oversees all aspects of assigned programmes throughout programme lifecycles to ensure completion within the defined scope, quality, time and cost constraints. He/She ensures accurate allocations of resources throughout the programme. He/She leads multi-disciplinary teams, composed of various levels of personnel, vendors, and clients to create and deploy successful programmes.

He/She is confident and decisive in leading projects, overseeing the completion and integration of inter-dependent programmes and parts. He/She has excellent communication skills, capable of effectively influencing various internal and external stakeholders.

Job Responsibilities/Key Tasks(External)
Set programme management framework

• Provide inputs and support to develop the programme management framework, templates, tools and systems to deliver cost, time and quality metrics

• Design training programme to enable effective application of programme management framework across the organisation

• Support the higher management in governance of programme management framework through audits

• Guide Project Managers in adoption of the set framework at the appropriate level

Develop programme plan

• Develop the integrated programme plan including detailed activities, resource planning, cost estimation for projects

• Work with stakeholders to establish and gain consensus on programme goals, objectives and deliverables

• Review programme plan to determine time frame, funding limitations, procedures for accomplishing projects

• Acquire programme requirements such as human resource, required information, various agreements and material or technology needed

• Guide Project Managers to deliver plans aligned to overall programme objectives

• Set expectations for periodic and milestone reviews including status reports, programme risk identification and other dashboards

Implement programme

• Drive programme to meet schedules, budget, manpower and technical quality targets

• Drive programme discipline to document scope changes, issues and risks that affect implementation

• Work with users, technical staff and management to determine and resolve issues associated with programme implementation

• Conduct regular programme reviews to recommend schedule changes, cost or resource adjustments

Manage teams

• Oversee team management including budgets, forecasting, work allocations and staffing

• Develop staff through ongoing coaching, mentoring and career discussions

• Define common goals, direction and accountability among staff

• Drive effective performance management practices within department in accordance with organisation policies and procedures

Professional Qualifications & Relevant Experience

- Degree in any IT related field or Computing Field

- 5-8 years of working experience