Application Support - Banking

Responsibilities

• Ability to provide end-to-end support and engineering solutions within the Banking domain.
• Design, implement, and maintain enterprise-scale on-prem Fabric technology, analytics, and data platforms.
• Analyze, troubleshoot, and debug system, application, security, event, error, access, audit, and debug logs.
• Manage and support Google Cloud Platform (GCP) infrastructure and related services.
• Design and maintain secure network architectures in GCP, including load balancers, VPNs, and hybrid connectivity with on-premises environments.
• Ensure data security and regulatory compliance through proper configuration of IAM roles, service accounts, and access policies.
• Develop, optimize, and support Oracle databases, including SQL, PL/SQL, Oracle Forms, Oracle Reports, and performance tuning activities.
• Execute database migration activities such as DB2 to Oracle and On-Premises to GCP migrations.
• Participate in Agile delivery processes using Jira for backlog grooming, user story management, defect tracking, and testing activities.
• Develop and maintain Unix shell scripts to automate manual processes and reduce operational toil.
• Configure and manage ITRS Geneos monitoring solutions, including Gateway and Sampler administration.
• Create and maintain project documentation, operational procedures, and steering committee presentations.
• Contribute to strategic planning initiatives focused on operational efficiency and long-term platform stability.
• Facilitate smooth transitions to application support teams by ensuring completion of pending activities and issue resolution.
• Develop change management documentation and communication plans for end users.
• Manage Service Requests, Incidents, Problems, Changes, and Stakeholder Relationships in alignment with ITIL practices.
• Drive continual service improvement initiatives and support disaster recovery planning and testing.
• Handle user incident tickets, communicate resolutions effectively, and maintain knowledge base documentation.
• Investigate and resolve escalated incidents in collaboration with technical teams and developers.
• Support high-impact incident resolution, including participation in incident bridge calls.
• Own and manage problem tickets for assigned applications and services.
• Coordinate with relevant teams to ensure timely closure of open problems and service issues.
• Work closely with project managers to introduce new services and ensure operational support readiness.
• Collaborate across support and development teams to address complex production issues.
• Ensure service availability, reliability, and operational excellence across supported applications and platforms.

Skills Requirement

• Minimum 5+ years of experience in the Banking domain.
• Minimum 5+ years of hands-on experience in On-Prem Fabric technology, enterprise analytics, and data platform design.
• Strong expertise in troubleshooting and analyzing Fabric-related logs, including system, application, security, audit, and debugging logs.
• Minimum 2+ years of hands-on experience with Google Cloud Platform (GCP) technologies.
• Strong knowledge of GCP networking, load balancers, VPNs, hybrid cloud connectivity, IAM, security, and access management.
• Extensive experience in Oracle technologies, including:
  SQL
  PL/SQL
  Oracle Forms
  Oracle Reports
  Performance Tuning
• Hands-on experience in database migration projects, including DB2 to Oracle and On-Premises to Cloud migrations.
• Expertise in Double-Take Cloud setup, replication configuration, and troubleshooting.
• Experience working with Jira or equivalent Agile project management tools.
• Subject Matter Expert (SME) in Unix Shell Scripting and process automation.
• Advanced knowledge of ITRS Geneos monitoring and administration.
• Experience in project documentation, governance reporting, and stakeholder communication.
• Strong understanding of ITIL processes including:
  Incident Management
  Problem Management
  Change Management
  Service Request Management
• Experience supporting production applications and mission-critical business services.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Experience working with cross-functional teams in enterprise environments.

Good to Have

Hand on Ansible, or related infrastructure technologies.

Exposure to financial services and trading platform support environments.

Knowledge of Disaster Recovery (DR) planning, testing, and business continuity processes.

Experience with enterprise monitoring and observability tools.

Familiarity with hybrid cloud and multi-cloud architectures.

Experience in DevOps and Infrastructure-as-Code (IaC) practices.