Application Support - Banking
Salary: RM 8,000 – RM 9,000 per month
About the role
This is an application support role in the banking domain requiring 4+ years of experience in application architecture and support methodologies. You will monitor, maintain, and support enterprise applications to ensure high availability and performance in a 12-month contract position based in Kuala Lumpur.
Key responsibilities
Monitor, maintain, and support enterprise applications to ensure high availability and performance.
Investigate and resolve application-related incidents, problems, and service requests within agreed SLAs.
Perform root cause analysis and implement permanent fixes to prevent recurring issues.
Collaborate with development teams for bug fixes, enhancements, and deployment activities.
Manage application configurations, patches, and upgrades in production and non-production environments.
Document processes, troubleshooting steps, and technical solutions for knowledge sharing.
Ensure compliance with security and regulatory standards during application maintenance.
Provide on-call support and participate in incident management during critical outages.
About you
Bachelor's degree in Computer Science, Information Technology, or related field is desired.
4+ years of application architecture and support methodologies experience in banking.
Proficiency in SQL and relational databases (e.g., Oracle, MySQL).
Experience with Linux/Unix environments and scripting (e.g., Shell, Python).
Familiarity with ITIL processes (Incident, Problem, Change Management).
Good analytical and troubleshooting skills.
Experience with Agile methodologies such as Scrum or Kanban.
Knowledge of Java/.NET applications and middleware technologies.
Understanding of API integrations and web services.
Strong communication and collaboration skills for working with cross-functional teams.